Boutique Hotels in Cuba

FAQs, Terms and Conditions

Breakfast: Included. For any dietary requirements, speak to our lovely staff at the hotel and they will do their utmost to accommodate your needs.

Check In: 4:00pm
Check Out: 12:00pm

Booking Process
1. Choose the room you’d like to book
2. Select available dates
3. Enter your details and confirm your booking using our secure online payment system.

Airport transfers from/to the airport:
Regrettably at this time we are unable to offer or to arrange for transfer to and from the airport. This is due to unreliability in the taxi reservation service we have experienced in the past. This should not be a matter of concern. There is never a shortage of taxis available.

Official Website:
Boutique Hotels in Cuba (boutiquehotelsincuba.com) is the only official website for both Casa Pedro-María and Boutique Hotel Megano. The website is owned and operated by the proprietors of the hotels. We accept no liability for bookings made through third party websites or unauthorised agencies.

Triple Rooms:
All rooms at our hotels are double rooms. We are unable at this time to accommodate more than two guests per room. Exceptions can be made when the extra occupant is under-aged and a request has been made to the hotel in advance.

IMPORTANT NOTES:

Availability on our website is live and 100% accurate. You can safely book online using Worldpay, our secure online payment system, and your payment is protected by our cancellation policy and your bank’s relevant customer protection policies as well. Bookings are automatically confirmed once you’ve paid for your accommodation at our hotel. No further action is required. Our staff will welcome you at the property on the day of arrival.

Confirmation: Bookings made through our official website (boutiquehotelsincuba.com) are automatically confirmed once you have paid for your accommodation using our secure online payment system.

Once you have made your booking and submitted payment via our online payment system, you will receive an email confirming the transaction has been successful. You do not need to bring a copy of this email with you as proof of your booking. However, we do advise you print it out for your records and to present it to passport control at the Havana Airport if required by immigration authorities.

Cancellation
We are a small business and we hope you appreciate the impact cancellations have on our ability to stay in business. We will, however, refund 100% of the booking if the cancellation is requested, in writing, 10 days before your stay is due to start as stated in your booking confirmation email. Cancellation requests made up to 9 days before your stay is due to commence will incur a 1 night penalty. In the event of a no show, we reserve the right to retain 100% of the booking fee.

Legal Ownership
Boutique Hotels in Cuba is owned and operated by Pines Art Productions (UK) Limited, Aviation House, 1-7 Sussex Road, Haywards Heath, West Sussex, RH16 4DZ, UK. Registered Company Number 05286833.